Support Channels
General Support
Technical issues, account help, general questions
support@vividappstudio.com⏱ 3 business days
Legal & Privacy
Legal requests, privacy concerns, DMCA, compliance
legal@vividappstudio.com⏱ 5 business days
Billing & Payments
Subscription issues, payment failures, refund requests
support@vividappstudio.com⏱ 3 business days
Security & Emergency
Unauthorized account access, security vulnerabilities
support@vividappstudio.com⚡ 24 hours
Abuse Reports
Reporting ToS violations, harmful content, spam
support@vividappstudio.com⚡ 2 business days
Dispute Filing
Formal dispute initiation as per Dispute Resolution Policy
legal@vividappstudio.com⚡ 2 business days (ack)
Email Template for Faster Resolution
Use this format when emailing us to help us resolve your issue faster:
Hi ViViDly Support Team,
Issue: [Brief description]
Account Email: [Your email]
Platform: [Web App / Chrome Extension / Admin]
Order ID (if billing): [Razorpay order/transaction ID]
Steps to reproduce (if technical):
1. ...
2. ...
Expected behaviour: [What you expected]
Actual behaviour: [What happened]
Screenshots: [Attach if applicable]
Thank you.
Social Media
You can find ViViD App Studio on social media for general inquiries. Note: We cannot process support tickets or share account-specific information via social media for security reasons.
| Platform | Handle |
|---|---|
| @vividappstudio | |
| X (Twitter) | @vividappstudio |
| ViViD App Studio | |
| YouTube | @vividappstudio |
| vividappstudio |
Grievance Officer (India — IT Rules 2021)
As required under India's IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
| Detail | Value |
|---|---|
| Grievance Officer | ViViD App Studio Management |
| legal@vividappstudio.com | |
| Acknowledgment | Within 48 hours |
| Resolution | Within 15 days |
📬 Ready to Reach Us?
General: support@vividappstudio.com
Legal: legal@vividappstudio.com
We value every user and are committed to resolving your concerns promptly and fairly.